Privacy Policy

1. Introduction

Welcome to Ecomsters ("we," "us," "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, or interact with us in any way.

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or consultation
• Fill out forms on our website
• Contact us via phone, email, or chat
• Subscribe to our newsletter or marketing communications
• Participate in surveys, contests, or promotional activities
• Apply for our services or request quotes

This personal information may include:

• Full name and contact information (email, phone, address)
• Business information (company name, website, industry)
• Financial information (for payment processing)
• Professional details and business goals
• Communication preferences
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website and exit pages
• Date and time of visits
• Click-through rates and user interactions

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use the collected information for various legitimate business purposes, including:

3.1 Service Delivery

• Providing and maintaining our e-commerce automation services
• Processing your requests and applications
• Managing your account and customer relationship
• Delivering customer support and technical assistance
• Processing payments and managing billing

3.2 Communication

• Responding to your inquiries and providing information
• Sending service updates and important notifications
• Delivering newsletters and marketing communications (with consent)
• Conducting surveys and gathering feedback

3.3 Business Operations

• Analyzing usage patterns and improving our services
• Conducting research and development
• Ensuring security and preventing fraud
• Complying with legal obligations
• Protecting our rights and interests

4. Information Sharing and Disclosure

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Cloud hosting and data storage
• Email marketing and communication services
• Analytics and website optimization
• Customer support and helpdesk services

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Valid legal processes or government requests
• Court orders, subpoenas, or regulatory requirements
• Protecting our rights, property, or safety
• Preventing fraud or illegal activities
• Enforcing our terms of service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

5. Data Security

We implement robust security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

5.1 Technical Safeguards

• SSL/TLS encryption for data transmission
• Secure server infrastructure and firewalls
• Regular security audits and vulnerability assessments
• Multi-factor authentication for system access
• Data backup and recovery procedures

5.2 Administrative Safeguards

• Access controls and user permissions
• Employee training on data protection
• Confidentiality agreements with staff
• Regular review of security policies
• Incident response procedures

6. Your Rights and Choices

You have several rights regarding your personal information. Depending on your location and applicable laws, these may include:

6.1 Access and Portability

• Request access to your personal information we hold
• Obtain a copy of your data in a portable format
• Request information about how we process your data

6.2 Correction and Updates

• Correct inaccurate or incomplete information
• Update your contact preferences
• Modify your account settings

6.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict or limit how we process your data
• Object to certain types of processing

6.4 Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking unsubscribe links in emails
• Updating your communication preferences
• Contacting us directly

7. Cookies and Tracking

We use various types of cookies and tracking technologies to enhance your experience:

7.1 Types of Cookies

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us analyze website usage and performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

7.2 Cookie Management

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. Most browsers allow you to:

• View and delete cookies
• Block all cookies or specific types
• Set preferences for cookie acceptance
• Receive notifications before cookies are stored

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8.1 Retention Periods

• Account Information: Retained while your account is active and for a reasonable period thereafter
• Transaction Records: Kept for tax and accounting purposes as required by law
• Marketing Data: Retained until you opt out or we determine it's no longer useful
• Website Analytics: Typically aggregated and anonymized after collection

8.2 Secure Disposal

When we no longer need your information, we securely dispose of it using appropriate technical and organizational measures to prevent unauthorized access.

9. International Data Transfers

As a global e-commerce automation service provider, we may transfer your information across borders to:

• Our servers and data centers
• Third-party service providers
• Our business partners and affiliates

We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions from relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes and codes of conduct

10. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will delete it promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove the information.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our business practices
• New legal or regulatory requirements
• Technological developments
• Feedback from users and stakeholders

When we make material changes, we will:

• Post the updated policy on our website
• Update the "Last Modified" date
• Notify you via email or prominent website notice
• Obtain your consent where required by law

12. Specific Service Information

12.1 E-commerce Platform Integration

When providing our automation services for platforms like Amazon FBA, Walmart WFS, TikTok Shop, and Shopify, we may:

• Access your seller account data with your permission
• Process order and inventory information
• Analyze sales performance and customer data
• Manage product listings and promotional campaigns

12.2 Third-Party Platform Policies

Your use of third-party e-commerce platforms is also subject to their respective privacy policies and terms of service. We encourage you to review these policies as well.

12.3 Data Processing Agreements

For business clients, we may enter into separate data processing agreements that supplement this Privacy Policy with additional terms specific to our service relationship.

13. Governing Law

This Privacy Policy is governed by the laws of the United States and the State of Florida, without regard to conflict of law provisions. Any disputes arising from this policy will be resolved in the appropriate courts of Miami-Dade County, Florida.

For users in other jurisdictions, we will comply with applicable local privacy laws, including but not limited to GDPR, CCPA, and other regional data protection regulations.