Refund Policy

Overview

This Refund Policy explains the terms and conditions under which Ecomsters provides refunds for our professional e-commerce automation services. We understand that investing in automation services is a significant decision, and we want to ensure you have complete clarity about our refund process.

Our services include but are not limited to Amazon FBA Automation, Walmart WFS Automation, TikTok Shop Automation, Shopify Automation, YouTube Automation, Amazon Store Management, and other related e-commerce automation solutions.

Refund Timeframes

Service Type	Refund Period	Conditions
Setup & Onboarding Services	7 days from service completion	Before store goes live
Automation Services	30 days from service activation	Performance-based criteria apply
Management Services	15 days from service start	Subject to contract terms
Consultation Services	48 hours from consultation	One-time consultation only

Service-Specific Refund Terms:

• Amazon FBA Automation: 30-day refund window with performance metrics evaluation
• Walmart WFS Automation: 30-day refund window with store performance review
• TikTok Shop Automation: 21-day refund window due to platform-specific requirements
• Shopify Automation: 30-day refund window with traffic and conversion analysis
• YouTube Automation: 45-day refund window due to content creation timeline

Eligible Refund Conditions

Refunds may be granted under the following circumstances:

Technical Issues:

• Failure to deliver promised automation features within agreed timeframe
• Significant technical malfunctions that prevent proper service functionality
• Integration failures that cannot be resolved within 15 business days
• Data security breaches directly caused by our service implementations

Service Performance Issues:

• Failure to achieve minimum performance benchmarks as outlined in service agreement
• Complete non-delivery of agreed services within 60 days of project start
• Substantial deviation from project specifications without client approval
• Inability to provide adequate support during critical business periods

Communication and Support Issues:

• Failure to provide agreed-upon support levels for more than 10 business days
• Complete breakdown in communication without prior notice for over 14 days
• Failure to provide regular progress updates as stipulated in service agreement

Non-Eligible Refund Conditions

Refunds will NOT be provided under the following circumstances:

Client-Related Issues:

• Changes in business direction or strategy after service commencement
• Failure to provide required information, access, or cooperation
• Non-compliance with platform terms of service resulting in account restrictions
• Market changes or external factors affecting business performance
• Personal financial difficulties unrelated to service performance

Service Completion Issues:

• Services that have been fully delivered according to agreed specifications
• Partial service completion where client chooses to discontinue
• Services completed beyond the refund eligibility period
• Custom development work that has been approved and implemented

Third-Party Platform Issues:

• Platform policy changes affecting service functionality (Amazon, Walmart, TikTok, etc.)
• Account suspensions due to client's non-compliance with platform rules
• Third-party integration failures beyond our control
• Market volatility or competitive factors affecting results

Refund Process

To request a refund, please follow these steps:

Step 1: Submit Written Request

• Send a detailed refund request to support@ecomsters.com
• Include your full name, service details, and order/contract number
• Provide specific reasons for the refund request with supporting documentation
• Submit within the applicable refund timeframe for your service

Step 2: Review Process

• Our team will acknowledge your request within 2 business days
• We will conduct a thorough review of your service history and performance metrics
• Additional documentation or clarification may be requested
• Review process typically takes 5-10 business days

Step 3: Resolution

• You will receive a written decision regarding your refund request
• If approved, refund will be processed within 10-15 business days
• Refunds are issued via the original payment method when possible
• Alternative refund methods may be arranged if necessary

Partial Refunds

In certain circumstances, partial refunds may be offered:

Partial Service Completion:

• When services are partially completed but cannot be finished due to eligible reasons
• Refund amount calculated based on percentage of work completed
• Minimum partial refund threshold of 25% of total service value

Service Modification:

• When agreed-upon services need to be modified due to platform changes
• Difference in value refunded for reduced service scope
• Credit toward alternative services may be offered instead of cash refund

Performance-Based Adjustments:

• Partial refunds based on achieved vs. promised performance metrics
• Graduated refund scale based on performance percentage
• Minimum performance threshold of 60% required for any refund consideration

Alternative Resolutions

Before processing refunds, we may offer alternative solutions:

Service Credits:

• Credit toward future services of equivalent value
• Extended service period at no additional cost
• Additional consultation sessions to address concerns

Service Modifications:

• Adjustment of service scope to better meet your needs
• Migration to different service packages
• Additional support and training resources

Extended Support:

• Additional months of support and maintenance
• Enhanced monitoring and optimization services
• Priority support status for future issues

Dispute Resolution

If you are not satisfied with our refund decision, you may:

Internal Appeal Process:

• Request a review by our senior management team
• Provide additional evidence supporting your refund request
• Schedule a conference call to discuss your concerns
• Appeal must be submitted within 10 days of initial decision

Mediation:

• Third-party mediation services may be utilized for complex disputes
• Mediation costs shared equally between parties
• Binding mediation available for disputes over $5,000

Legal Considerations:

• This policy is governed by the laws of Florida, United States
• Any legal disputes will be resolved in Miami-Dade County courts
• Class action lawsuits are waived in favor of individual arbitration

Policy Updates

This refund policy may be updated periodically to reflect:

• Changes in our service offerings
• Platform policy updates from Amazon, Walmart, TikTok, and other partners
• Improvements in our service delivery processes
• Legal or regulatory requirement changes

All clients will be notified of policy changes via email at least 30 days before implementation. Continued use of our services after policy updates constitutes acceptance of the new terms.